Last year [2025] our Net Promoter Score (NPS) climbed to 65, up from 59 in 2024. But behind the headline figures are customers who feel supported and confident their operations are safer as a result of working with SiteZone.
SiteZone performs when it matters most, in busy, high-risk environments where simplicity and reliability are essential.
What is NPS and why does it matter?
NPS measures how likely customers are to recommend a product or service to others. It’s used by large and small companies around the world. It captures loyalty, confidence, and satisfaction in a single score based on direct customer feedback.
A higher NPS usually tracks with fewer issues, clearer value, and excellent customer support. It’s a practical signal of whether a company earns its place with its customers.
What does a score of 65 actually mean?
Above 50 is considered Excellent, and above 70 World class. A score of 65 places SiteZone well above the typical range for B2B technology and puts us in very good company with the likes of John Lewis who has reported a score of 68 in recent years. It indicates a large proportion of customers who actively advocate for the proximity warning system based on what they see on their sites – the real world use.
It also signals our stability, maturity, and ongoing investment in service quality, something we are proud of our team for.
And what did you say about SiteZone?
Our customers spoke about SiteZone proximity warning systems as something that genuinely changes behaviour on site. They highlighted how easy the system is to understand, how dependable it is in daily use, and how it helps reduce pedestrian-vehicle interactions and enhances site safety
Many also pointed to the helpfulness and responsiveness of the team and the practical, safety-led approach to service and support.
Here are a few snippets of why customers happily choose and recommend us:
"It's lifting the awareness of traffic movement on site"
"…..the system is reliable and straight forward for mobile plant operators and pedestrians to understand"
"Service is excellent. Queries are quickly dealt with and engineers provide practical outcomes."
"…..knowledge of the difficulties within operations and flexible to accommodate service requirements"
“Great products and great people to work with.”
What does this mean for you?
By coming to us you get safer sites and clearer control of vehicle and pedestrian risks. It means less friction during daily operations and more confidence that safety measures are understood and followed.
You also have access to a team that understands your operational realities and responds quickly with practical support.
Talk to SiteZone today.
